Do you ship to my country?

We ship to most EU countries. You can find these in the table below. We ship all our EU packages with DHL, DPD or PostNL depending on the area. This way we can deliver the best service possible. You will always receive a track and trace code to track your package from door to door.

* To this country we don’t send products from the categories: Seedshop & Shroomshop.

** Difficult to reach areas like Islands or other remote regions will cost €20,- more due to additional carrier fees.

Note: We try to ship all orders within 1 working day, all delivery times are estimated and can vary because of traffic and holidays.

Legal Status

All our products are natural and legal in the Netherlands. You are responsible to know about the legal status of our products in your country. You therefore need to inform yourself about the local laws your country. See our Terms and conditions.

Refunds and Resend

We cannot refund or resend your products, if you didn’t receive your order, when it is stopped by customs.

Discreet packaging

All orders are packaged discreet. There is NO reference to who the sender is. No logo or text mentioning “Tatanka” will be found on the package.

Read more information: Shipping information.

Yes! We ship always ship all our orders in plain packaging.
No reference to us, nor to the content.

Estimated shipping times

Read more information: Shipping information.

We only ship after payment

Please note that we only prepare orders once your payment has been received. Your package is prepared within 24 hours of payment confirmation.

Shipping Delays

Your package might be delayed by customs as well as by your local postal company. Other factors include the holidays, the weather and incorrect or missing address information. We can not make any claims about an exact time frame in which your order will arrive. However, you will receive a Track and Trace number to your email to follow your order.

We ship all our orders with DHL or UPS.

Once the courier has your package, you will receive an email with your track and trace link.

If you missed your package, normally the courier will try to deliver your package a few more times again. If the package is delivered somewhere else, the courier will leave a note with the address of the nearest postal office to pick it up. In exceptional cases the courier will deliver the package to your neighbors. But don’t worry, because of the discreet shipping nobody knows whats in the package.

You can contact the courier company with your track and trace number to avoid that they send your package back to us. Normally a package remains in the post office for 1 to 2 weeks.

Didn’t receive your track and trace number? Please check your spam. Not there? Please contact us.

Always follow your package

Tatanka only uses Track and Trace shipping, so you always know where your package is and when to be home, when it arrives to your address. Please check your tracking number link after you receive your shipping confirmation email. Once the postal office starts shipping, you will receive another email to track your package.

Missed your package

If you missed your package, normally the postal office will try to deliver your package again, sometimes he will leave a note with the address of the nearest postal office to pick it up. In exceptional cases the post office brings the package to your neighbors. You can always contact your local post company with your track and trace number to avoid that they send your package back to us. Normally a package remains in the post office for 1 to 2 weeks.

Didn’t get your tracking number? Please check the spam folder in your email too. Or contact us.

1. iDEAL / MisterCash / Bancontact / Eps-Überweisung / Giropay

This is the fastest and most easy way to complete your payment. Select the option that fits your bank and finish the steps through the process. Our payment service provider facilitates a safe and secure payment environment.

After the payment is completed you will receive a notice right away. Our team will start processing the order to ship it as soon as possible. We will keep you updated about the status through email.

2. Direct Bank Transfer

It is possible to complete your payment by bank transfer. Select the option “Direct Bank Transfer” and follow the steps. After you have completed the order you will receive an email with the necessary information and payment details.

Please note that after you have transferred the payment, it may take 1-3 days untill we receive the money. Therefore it may take a little longer before you the order is shipped. You will be kept updated about the status through email.

3. Cryptocurrencies

We accept payment with multiple sorts of cryptocurrencies. These payments are processed with Coinbase, the biggest Bitcoin exchange and broker in the world. To pay with cryptocurrencies you can select the payment option “Bitcoin and other cryptocurrencies”.

Currently we accept Bitcoin, Ethereum, USD Coin, Litecoin and Bitcoin cash.

For more information check https://www.tatanka.nl/payment-methods/

Select the option “Direct Bank Transfer” and follow the steps.

After you have completed the order you will receive an email with the necessary information and payment details. If you have not received this email you can contact our customer support. But please check your spambox first.

Please note that after you have transferred the payment, it may take 1-3 days untill we receive the money.

Therefore it may take a little longer before you the order is shipped. You will be kept updated about the status through email.

Money Refunds

If you want your money back, you first need to notify us within 14 days after receiving your products, before you can return products back to us. After reviewed and agreed, you can send your products back within 14 days. Our team will inspect the products to ensure, it meets our conditions for returns. If approved to refund during our inspection, a refund will be issued back to you.

There are a few conditions for products returned to us, so please read carefully.

Conditions for Returns

1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.

2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.

3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).

Important

We do not refund your money, if customs seized your package or if you provided us with incorrect address information. We can only refund products with a long shelf life and products that return to us. You are responsible to know about the legal status of our products in your country and to provide us with your correct address.

Please read our Terms & Conditions.

Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

Contact us

Damaged products.

1. If your product is damaged. You can let us know of any damages. We will be happy to repair it or if not possible send out a replacement, after we receive the damaged item back and is inspected by our team.
2. If your product was damaged upon delivery. You can let us know of any damages (with photos). Once sent back to us, we will inspect the item and send out a replacement if that applies.
3. If your product fails while it’s still under the product warranty, you may contact us with a photo and description showing the defect. After inspection, it will either be repaired by the supplier, or a replacement will be sent to you.

There are a few conditions for products returned to us, so please read carefully.

Conditions for Returns

1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.

2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.

3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).

Inform us

If you have Damaged products
Notify us within 14 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

Contact us

Conditions for Returns

1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.

2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.

3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).

Important

We do not refund your money, if customs seized your package or if you provided us with incorrect address information. We can only refund products with a long shelf life and products that return to us. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Terms & Conditions.

Inform us

If you want a money refund or replacement or repair of a damaged product.
Notify us within 14 days through email, after you received the products to your address, before you make a return.

How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.

What about Return costs?
Shipping costs you make to send products back are non-refundable.

Contact us

Inform us

If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.

If you have Damaged products
Notify us within 14 days through email, after you received the products to your address, before you make a return.

Contact us

Your personal information:

1. Log in.

2. Go to My Account.

3. Click on My Addresses. Here you can edit all your Billing and Shipping addresses, by clicking on edit.

4. Click on Account details. Here you can edit your name, your email address and your password and save your changes.

If you changed your email address, then a confirmation email will be sent for you to verify it. Click on the link in the verification email to activate the new email address.

Change you Password:

1. Go to: Your Account.

2. Click on: Lost your password?

3. You will get a email to reset your old password and generate a new password.

4. If you did not get that email, please check your spam box.

5. If the email to change your password is not in your spambox either, than please contact us.

If the Tatanka website is not under maintaince, it should work properly, however:

Our website functions better, if you enable the cookies in the Internet options of your browser (Internet Explorer, Firefox, Chrome etc.). That makes it possible to put products in your cart.

In Internet Explorer click on Tools > Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Tatanka website to function good.

Another source for this problem could be your firewall. Please adjust your privacy settings in your Firewall if you like to use the website to it’s best ability.

Other technical problems? Please contact us.

Technical problems

If there are any problems for you with the Tatanka website, please don’t hesitate to let us know! We want you to get the best shopping experience you can have! So if there are any technical bugs, we will always make sure to fix them.